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Managing Difficult Customer & Complaint Workshop

Managing Difficult Customer & Complaint Workshop

14th – 15th April 2014: Roshini conducted this training to 10 participants at ATCEN Learning Centre. They learned what causes people to be difficult and the reactions of a difficult customer. They learned the process of dealing with them and how to manage complaints skillfully. ...
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Managing Difficult Customer & Complaint Workshop

Managing Difficult Customer & Complaint Workshop

15th – 16th January 2014: This public workshop was Conducted by our Training Consultant, Roshini Visvananthan to 9 participants from different company. She had shared advance skills and techniques to the participants with the aims of customer’s retention and re-gaining the loyalty of lost conf ...
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SUHAKAM – Managing Difficult Customer Workshop

SUHAKAM – Managing Difficult Customer Workshop

12th – 13th December 2013: Roshini Visvananthan conducted to 23 staff  at Suhakam. In this training the participants learned how to deal proactively with people, and equipped tools on how to resolve complaints more effectively. ...
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Creating the Wow Service Experience Workshop

Creating the Wow Service Experience Workshop

18th - 19th November 2013: Roshini Visvananthan conducted the training to 15 participants at ATCEN Learning Centre Participants  learned how to become an invaluable customer service provider and improve their ability to handle any situation and create WOW experiences; resulting in greater job satis ...
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Managing Difficult Customer & Complaint Workshop

Managing Difficult Customer & Complaint Workshop

21st - 22nd August 2013:  It is always very  important of taking care of the Customers. This public workshop was conducted by our Training Consultant, Roshini Visvananthan, for individuals who are constantly challenged in dealing with difficult customers. Roshini shared some ideas on how to relax ...
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The Sales Superstar Workshop

The Sales Superstar Workshop

14th - 15th January: The Sales Superstar is an intuitive approach to selling utilizing results focused and efficient sales approaches to maximize any sales interaction. This workshop specifically looks into highly beneficial customer focused sales techniques and applications. This workshop, conducte ...
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WOWing the Customer Service Workshop

WOWing the Customer Service Workshop

26th – 27th Sept:  Creating The Organization WOW Branded Customer Experience is a must in any organization. Held at Training Touch Centre, this 2- day workshop, conducted by our Training Consultant, Roshini, has emphasized on introducing professionals to the essential and interactive soft-skills ...
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