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Managing Difficult Customer & Complaint Workshop

Managing Difficult Customer & Complaint Workshop

14th – 15th April 2014: Roshini conducted this training to 10 participants at ATCEN Learning Centre. They learned what causes people to be difficult and the reactions of a difficult customer. They learned the process of dealing with them and how to manage complaints skillfully. ...
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SUHAKAM – Managing Difficult Customer Workshop

SUHAKAM – Managing Difficult Customer Workshop

12th – 13th December 2013: Roshini Visvananthan conducted to 23 staff  at Suhakam. In this training the participants learned how to deal proactively with people, and equipped tools on how to resolve complaints more effectively. ...
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