roshini visvananthan

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Clerical Development Skills Workshop

Clerical Development Skills Workshop

5th – 6th May 2014: The workshop was conducted by Roshini Visvananthan to 10 participants from different industry. The participants learned how to prioritize and set goals priorities to increase effectiveness . They learned the importance of managing phone calls in a professional manner. They a ...
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Managing Difficult Customer & Complaint Workshop

Managing Difficult Customer & Complaint Workshop

14th – 15th April 2014: Roshini conducted this training to 10 participants at ATCEN Learning Centre. They learned what causes people to be difficult and the reactions of a difficult customer. They learned the process of dealing with them and how to manage complaints skillfully. ...
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Effective Communication at Work

Effective Communication at Work

17th – 18th March 2014: Roshini Visvananthan conducted this training to 6 participants. They have learned the skills to communicate with team members, management, internal and external clients /customers. They also developed a greater flair in communicating and learnt how to use own personal st ...
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Managing Difficult Customer & Complaint Workshop

Managing Difficult Customer & Complaint Workshop

15th – 16th January 2014: This public workshop was Conducted by our Training Consultant, Roshini Visvananthan to 9 participants from different company. She had shared advance skills and techniques to the participants with the aims of customer’s retention and re-gaining the loyalty of lost conf ...
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SUHAKAM – Managing Difficult Customer Workshop

SUHAKAM – Managing Difficult Customer Workshop

12th – 13th December 2013: Roshini Visvananthan conducted to 23 staff  at Suhakam. In this training the participants learned how to deal proactively with people, and equipped tools on how to resolve complaints more effectively. ...
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Creating the Wow Service Experience Workshop

Creating the Wow Service Experience Workshop

18th - 19th November 2013: Roshini Visvananthan conducted the training to 15 participants at ATCEN Learning Centre Participants  learned how to become an invaluable customer service provider and improve their ability to handle any situation and create WOW experiences; resulting in greater job satis ...
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Managing Difficult Customers & Complaint Workshop

Managing Difficult Customers & Complaint Workshop

22nd - 23rd October 2013: Our Trainer Miss Roshini Visvananthan conducted training to 25Pax of individual at ATCEN Learning Centre. In this training the participants learned how to deal proactively with people, and equipped tools on how to resolve complaints more effectively. ...
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Managing Difficult Customer & Complaint Workshop

Managing Difficult Customer & Complaint Workshop

21st - 22nd August 2013:  It is always very  important of taking care of the Customers. This public workshop was conducted by our Training Consultant, Roshini Visvananthan, for individuals who are constantly challenged in dealing with difficult customers. Roshini shared some ideas on how to relax ...
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Effective Communication at work

Effective Communication at work

9th - 10th September 2013: The participants learned how to utilize all possible channels of communication to transmit message clearly and effectively. Roshini Visvananthan, our Training Consultant, presented key concepts in helping each participant to effectively communicate and better handle their ...
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Management Skills for Administrative Professional Workshop

Management Skills for Administrative Professional Workshop

4th – 5th December 2013: Roshini Visvananthan conducted training to 14 participants at ACTEN Learning Centre. This training is designed to provide office administrators, supervisors to review and develop the interpersonal and professional skills they need to do their jobs effectively. ...
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